Welcome to
Grove Lodge
Veterinary Group

The best-equipped veterinary hospital
for small animal care in Sussex


Complaints Procedure

At Grove Lodge Vets, we are very proud of the professionalism, kindness and dedication of our staff, both medical and administrative. We believe that courtesy and a smile are as important as good medical care. Just as we are polite and friendly, we expect this in return and will not tolerate rude, aggressive or violent behaviour, either physical or verbal.

If you are upset about the service you have received, we need you to tell us so we can try to help. To make a complaint, please contact our Client Services Coordinator, as follows:

Customer Services
Grove Lodge Veterinary Group Ltd
18 Upper Brighton Road
West Sussex
BN14 9DL

If you prefer to contact her via email, please write to: customerservices@grovelodgevets.co.uk.

An acknowledgement will be sent to you within 5 working days of receiving your letter to confirm that the matter is being investigated. You will receive a full reply within 14 days. In the event that we are unable to complete our investigations and reply to you within that time, we will contact you to confirm when you will receive a full reply.

You can be confident that we look at each situation individually and aim to reach a mutually satisfactory outcome.